Delivery Information
The delivery costs are as follows:
If you order 1 to 5 items = £5.00
If you order 6 items or above = £9.00
Delivery
Please note that we are currently only supplying the UK mainland & Northern Ireland. If you do wish to purchase from any other country, please contact us for a quotation
Orders received by 1pm will be despatched the same day for next day delivery. Deliveries cannot be guaranteed to arrive next day however as these are provided for by a 3rd party carrier. Email us or call us on 01384 423 111 if you have not received the goods within 4 working days.
All goods are sent by insured carrier and are despatched to UK mainland addresses on a next ‘working day delivery’ basis. Working Days are considered to be Monday to Friday except Bank Holidays. Orders placed on Saturday, Sunday or Bank Holiday will be processed and despatched the following day. Orders received after 1pm on a Friday are despatched on the next working day.
Northern Ireland & Scottish Highland postal codes with prefix IV,KW,AB,PH,PA do require an additional 48hrs delivery.
Please note that the carrier is only responsible for delivering against signature to the address you request. We regret that where the goods have been correctly delivered we cannot accept responsibility if the address provided is wrong or the intended recipient has moved.
Where the carrier is unable to find someone to accept delivery they will leave a card at the address for the recipient to make contact.
Unfortunately, we cannot offer compensation for deliveries that are delayed for reasons out of our control.
If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot and attempt re-delivery the next day. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.
Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these.