Frequently Asked Questions
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Question
Which fire extinguisher should I use?
Answer
Please use our guide to select either an environment or risk.
You can also view our individual products for more information of how and where to use a certain extinguisher.
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Question
Which colour extinguisher do I need?
Answer
Please look at the label to distinguish the colour of the extinguisher. By not using the colour coding below suggests the fire extinguisher does not conform to the British standard and therefore cannot display the Kite mark.
Red = Water
Foam = Cream
Dry Powder = Blue
Carbon Dioxide (CO2) = Black
Wet Chemicals = Yellow
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Question
How do I get my free Extinguisher ID sign?
Answer
Purchase any extinguisher and any stand and you will automatically receive the extinguisher ID sign totally free of charge. We will simply add the sign to your order on despatch.
We will send either a landscape or portrait sign (we cannot specify the orientation you will receive) which is relevant to the extinguisher type you have chosen.
The stand and extinguisher do need to be ordered at the same time and within the same purchase to qualify.
Please do not add the sign to your basket as you will be charged for this.
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Question
What does the letters or Fire Rating mean?
Answer
All extinguishers capable of extinguishing class A and B fires carry a Fire Rating which is indicated by a number and letter. The number indicates the size of fire it can extinguish under test conditions so the larger the number, the larger the fire it can extinguish. The letter indicates the fire classification as above. Some extinguishers like Dry Powder for example carry both a class A and class B rating because of the properties of the extinguishing agent.
The classes are listed below:
Class A - Suitable for organic solids like paper and wood
Type of fire extinguisher - Water, Foam, Dry Powder, Wet Chemicals
Class B - Suitable for flammable liquids
Type of fire extinguisher - Foam, Dry Powder, CO2
Class C - Suitable for flammable gasses
Type of fire extinguisher - Dry Powder
Electrical Risk - Suitable for electrical equipment
Type of fire extinguisher - Dry Powder, CO2 Gas
Class F - Suitable for cooking oil and fat
Type of fire extinguisher - Wet Chemical
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Question
What Certifications do our fire extinguishers have?
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Answer
1 Sagepay - If you select to pay using our trusted partner, you will be transferred to a secure server to enter your credit/debit card details
2 Google Checkout - The Google Checkout can store you personal details for swift payment processing
3 Paypal is an easy portal to set up an account and process your payment
4 Cheque or Postal Order
Please make your cheque payable to ASI Fire Fighting and post to ASI Fire Fighting, Building 13, Embassy Industrial Park, The Hayes, Lye, Stourbridge, West Midlands, DY9 8RY.
5 Telephone Order
If you would prefer to speak to one of our sales advisors, payment can be taken over the phone on 01384 423 111
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Question
What are the delivery costs?
Answer
If you order 1 to 5 items = £5.00
If you order 6 items or above = £9.00
Please view our
delivery page for further information
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Question
How secure are my details?
Answer
Orders are fully encrypted before being sent to us via a secure server. The transfer of purchase details from the ASI Firefighting website to SagePay is encapsulated using SagePay's own encrypted and digitally-signed protocol.
Any communication between the purchaser and SagePay is encrypted to the maximum strength supported by the purchaser's browser using 128 Bit encrypted sessions. Purchasers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Should you have any questions regards security, please contact us at
enquiries@asifirefighting.com
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Question
How often do I need to inspect & service my extinguishers?
Answer
All Fire Extinguishing Appliances (known as FEAs); extinguishers, hosereels, sprinklers, blankets etc should be inspected/tested by a competent person from an established organisation that has the capacity and facilities to undertake such important work on an annual basis. All items should be badged/branded to this effect indicating the month of test and the month of the next testing
A nominated person should walk the site on a weekly basis to check that al portable FEAs are in order; especially extinguishers and blankets. This three-way check should ensure that (i) the item(s) are in their intended positions and not moved elsewhere from their position notice(s)
(ii) there are no signs of tampering
(iii) there is no dampness or corrosion on the casing of extinguishers; especially at the bottom. In cases (ii) & (iii) this will clearly demonstrate that these items are at risk and; as such, may not be fit for purpose and should be withdrawn from service immediately.
An astute FM will ensure that there are spares available; either in-house (obviously included in the annual inspection/test cycle) to replace defective items that should be repaired/re-filled or replaced by the organisation that undertakes this activity. If the employers policy is not to hold spares in-house then s/he should have the facility to contact that organisation to immediately replace and remove the defective item(s).
It should also be understood by all employees that it is an offence under H & S laws to tamper with and/or inappropriately remove any FEA. The weekly three-way check is devised to identify any such inappropriate action.
Once an extinguisher has been used, even if only partially discharged, it must be recharged according to the manufacture's instructions. The extinguisher should be properly serviced once a year. You should use a company registered by the British Approvals for Fire Equipment (BAFE). BAFE is a Government recognised national organisation. You can get details of approved products and advice from:
British Approvals for Fire Equipment
48a Eden Street
Kingston upon Thames
Surrey
KT1 1EE
(Tel: 0181 541 1950)
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Question
How long does it take to deliver my order?
